Swiss German-Speaking Customer Experts for Miele

Job Overview:

Join our Miele Customer Experts team in Greece and become an integral member of a unit devoted to delivering exceptional customer experience

Together with Miele, the leading manufacturer of premium domestic appliances, we embrace the “Immer Besser” — always better — philosophy and put it into practice every day.

As we are growing rapidly, we are looking for a like-minded talent to join our Customer Service team– fluent in German– who will become an integral member of a team devoted to delivering exceptional customer experiences on any given occasion.

If you share our passion for continuous improvement and our appreciation for quality-conscious brands, apply now and join us in Greece!

Some of your daily tasks:

• Communicating through various channels (e-mail, chat & phone) to address product or service issues.
• Advising customers on the proper use of their electric appliances.
• Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem.
• Expediting corrections and/or adjustments; following up to ensure resolution.
• Assisting with the processing of refunds or exchanges.
• Arranging the placement of orders.

We’ll love it if you have:

• High level of fluency in Swiss German.
• Good communication skills in English.
• Customer support/troubleshooting experience will be appreciated.
• Familiarity with the brand is preferred.
• Strong verbal and written communication skills utilizing active listening.
• Experience within the household appliance/commercial equipment industry is a plus.
• Comfortable with the use of basic technology tools.
• A positive, can-do attitude that shines through every interaction.

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

At TP in Greece, we take pride in the commitment to our values: equality, conscious inclusivity and human-centric progress. Growth is not determined solely by our numbers; our most valuable asset is our people.