German-speaking customer experts for SquareTrade
Job Overview:
Be a member of our SquareTrade German-speaking team and help people protect the technology and appliances they depend on every day.
We invite you to join us in Greece and be a member of our team that supports SquareTrade, the fastest growing partner in the global device protection market. SquareTrade helps people protect the technology and appliances they depend on every day. Through protection plans, support services, and easy-to-use solutions, SquareTrade gives customers additional peace of mind when purchasing new products and ensures they have access to assistance whenever they need it.
As part of our team, you’ll support customers throughout their journey, helping them access services, resolve issues, and get the most out of their protected products.
What You’ll Do
- Guide & support customers: Communicate clearly and empathetically, to understand needs and provide solutions.
- Resolve issues first time: Proactively address complaints and obstacles, aiming for accurate, timely resolutions.
- Stay compliant: Adhere to applicable regulations (e.g., FCA for UK, GDPR for EU) and follow all internal quality standards and procedures.
- Work smart with tech: Navigate office software, CRM platforms, and claims systems to assist customers in real time.
- Document precisely: Keep claim and case notes complete, compliant, and up to date while multitasking across systems.
- Build trust and confidence through every interaction
What We’re Looking For
- Excellent German and good English language skills (spoken and written)
- Great communication skills, active listening, and the ability to simplify complex topics
- Problem-solving mindset, attention to detail, and accountability
- Comfort working across multiple systems (CRM, claims platforms, office tools)
- Familiarity with regulatory environments (e.g. FCA, MFSA and GDPR)
- Commitment to continuous learning and operational excellence
What We Offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
- Competitive monthly salary (14 salaries per year)
- Referral Program: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work–Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
Key Takeaways
- Join SquareTrade in Greece to redefine insurance and support the global device protection market.
- You will guide customers, resolve issues, and maintain compliance while using technology effectively.
- We’re looking for German customer experts with strong communication and problem-solving skills.
- We offer relocation support, competitive salaries, health benefits, and professional development opportunities.
- This role provides a chance to advance your career in a multicultural environment with a commitment to diversity.