Job Overview:

Are you a coffee enthusiast? Be part of our Customer Experts team for an award-winning brand offering premium coffee machines

At TP in Greece, we are glad to be collaborating with an award-winning kitchen appliance brand, offering household equipment – from high-end espresso machines to food processors – designed to simplify consumers’ daily lives, allowing them to “Master Every Moment”.

If you are fond of smart kitchen devices, embracing all the innovative trends in coffee-making and food preparation, our team awaits you! You’ll be working in our super modern offices in Chania, Crete.

Responsibilities:

• Be the primary point of contact for customer requests, providing an enhanced customer experience
• Utilize multiple communication channels (phone, chat, and email) to provide daily support to everyday household gadget users
• Support in English language customers in the UK and Ireland, and any other customers that choose English as their desired support language.
• Respond to customer inquiries about our client’s new and existing products, facilitating their use
• Handle complaints – always in a graceful and professional manner
• Resolve issues as they arise – timely and efficiently
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism

 What you will bring:

• High level of fluency in Dutch
• Great knowledge of the English language (oral & written)
• Work experience in a customer support role is a plus
• Exceptional communication & soft skills, as well as a problem-solving mentality
• Tech savviness & learning agility
• A genuine sense of ownership along with an unbreakable team spirit
• A positive attitude, empathy, and high work- ethic
• Flexibility in adapting to a fast-paced environment

 What we offer:

• Complete relocation support (flight ticket to Chania, Crete, pick-up & drop – both at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.

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