German-speaking customer experts for SquareTrade
Job Overview:
Join us in Greece, to be a member of our SquareTrade team, and help redefine insurance
We invite you to join us in Greece and be a member of our team that supports SquareTrade, the fastest growing partner in the global device protection market.
Take this opportunity to work with SquareTrade, a global leader in consumer protection and claims services. We’ve spent over 20 years building a global supply chain that uses modern technology and service innovation to create seamless customer experiences that can solve almost any issue, quick and easy, with no hassles.
Join a team united by the same end goal: to completely change the way people think about insurance plans.
What You’ll Do
- Guide & support customers: Communicate clearly and empathetically, using strong listening and questioning techniques to understand needs and explain complex insurance concepts in plain language.
- Resolve issues first time: Proactively address complaints and obstacles, aiming for accurate, timely resolutions.
- Champion customer care: Recognize vulnerabilities or special circumstances and maintain professionalism throughout the claim journey.
- Stay compliant: Adhere to applicable regulations (e.g., FCA for UK, GDPR for EU) and follow all internal quality standards and procedures.
- Own your outcomes: Take responsibility for assigned tasks and deliver correct solutions promptly.
- Work smart with tech: Navigate office software, CRM platforms, and claims systems to assist customers in real time.
- Document precisely: Keep claim and case notes complete, compliant, and up to date while multitasking across systems.
- Keep improving: Participate in ongoing training; stay current on products, regulations, and best practices; and suggest process enhancements.
What We’re Looking For
- Excellent German and good English language skills (spoken and written)
- Great communication skills, active listening, and the ability to simplify complex topics
- Problem-solving mindset, attention to detail, and accountability
- Comfort working across multiple systems (CRM, claims platforms, office tools)
- Familiarity with regulatory environments (e.g. FCA, MFSA and GDPR)
- Commitment to continuous learning and operational excellence
What We Offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
- Competitive monthly salary (14 salaries per year)
- Referral Program: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work–Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
Key Takeaways
- Join SquareTrade in Greece to redefine insurance and support the global device protection market.
- You will guide customers, resolve issues, and maintain compliance while using technology effectively.
- We’re looking for German customer experts with strong communication and problem-solving skills.
- We offer relocation support, competitive salaries, health benefits, and professional development opportunities.
- This role provides a chance to advance your career in a multicultural environment with a commitment to diversity.