Hindi-Speaking Customer Experts for messaging app

Job Overview:

Give people the power to build community and become a member of our strong Customer Experts team for an Instant Messaging platform in Athens!

We are looking for talents with great Hindi & English skills who will join us in our state-of-the-art working environment in Greece, after relocating to Athens.

You will be working in a team supporting users of a cross-platform centralized instant messaging (IM) and voice-over-IP (VoIP) service that allows users to send text & voice messages, make voice & video calls, and share content.

We invite you to be part of a strong team that helps to build a better online user experience.

TP in Greece connects customers with the world’s top brands. We proudly represent the leading global businesses.

What you will do:

• Manage tickets while adhering to established support procedures and policies.
• Communicate with customers via chat & e-mail, following support procedures and policies.
• Follow specified workflows for incident identification, escalation, resolution and closure.
• Track and follow cases to ensure they closed in an efficient and timely manner.
• Apply a content policy to digital content and execute handling procedures with consistency.
• Focus on reaching targets, covering both client-specified goals and internal performance targets.
• Maintain safe and high-quality experiences for people and businesses alike.
• Follow company and client procedures and guidelines.

Here’s what we expect from you:

• Superior verbal and written skills in Hindi
• Very good English knowledge
• Ability to comprehend the main ideas of complex texts on both concrete and abstract topics.
• Ability to fluently interact without strain for either party.
• Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
• High attention to details and follow through
• An effective team player with the ability to work independently.
• Proven ability to deal with problems and solve them effectively
• Professional customer service skills: solutions mindset, helping nature, passion for the customer and the customer experience
• Skilled at managing multiple tasks at once, including customer interactions and call logging.

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

Additionally, this role offers a valuable opportunity to advance your career by developing strong skills and experience while representing one of the world’s leading brands.