Job Overview:
Join our Imperial Brands Customer Experts team and assist customers with the brand’s new generation of products
TP in Greece in collaboration with Imperial Brands Hellas, a member of the multinational tobacco products group, is looking for talent to join a vibrant customer service team to provide customers with useful advice that meets their needs, on the new products generation, blu™, PULZE & iD.
Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.
Job Description
- Handle incoming calls, as well as chat, social media & email communications with customers or people interested to find out more about new products blu™, PULZE & iD
- Resolve customer inquiries, provide support on technical issues, as well as product information
- Provide advice about the products via outbound calls, to new and existing customers, aiming to optimize the use of blu™, PULZE & iD products
- Guide customers for purchases through the online store
- Stay up to date on new products, marketing initiatives, and policy/regulatory changes
- Provide excellent customer experience
Prerequisites
- High school diploma or equivalent
- Excellent knowledge of Portuguese (both verbal and written)
- Good English language skills
- Computer literacy (MS Windows, Internet applications, etc.)
- A positive mindset and pleasant personality
- Willingness to train and learn new skills, integrity, and passion for learning
- Accountability when handling sensitive information
- Previous working experience in a similar customer service position will be considered as an advantage
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
- Competitive monthly salary + 2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Fully remunerated training by certified instructors
- A career path within a company of more than 12.000 employees
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State-of-the-art premises, providing a great working environment with relaxing break areas
- The opportunity to work for a Great Place to Work-Certified Company
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.
Find out more!
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