Portuguese-Speaking Customer Experts for Miele
Job Overview:
Join our Miele Customer Experts team in Greece and become an integral member of a unit devoted to delivering exceptional customer experience
By joining forces with Miele, the leading manufacturer of premium domestic appliances, we are committed to ensuring we live and work by the motto “Immer Besser”; always better.
As we are growing rapidly, we are looking for a like-minded talent to join our Customer Service team– fluent in Portuguese – who will become an integral member of a team devoted to delivering exceptional customer experiences on any given occasion.
If you share our passion for continuous improvement and our appreciation for quality-conscious brands, apply now and join us in Greece!
Some of your daily tasks:
- Communicating through various channels (e-mail, chat & phone) to address product or service issues.
- Advising customers on the proper use of their electric appliances.
- Handling customer complaints in an efficient manner, clarifying their needs and determining the cause of the problem.
- Expediting corrections and/or adjustments; following up to ensure resolution.
- Assisting with the processing of refunds or exchanges.
- Arranging the placement of orders.
We’ll love it if you have:
- High level of fluency in Portuguese
- Good communication skills in English
- Customer support/troubleshooting experience will be appreciated
- Familiarity with the brand is preferred
- Strong verbal and written communication skills utilizing active listening
- Experience within the household appliance/ commercial equipment industry is a plus
- Comfortable with the use of basic technology tools
- A positive, can-do attitude that shines through every interaction
What we offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
- Competitive monthly salary + 2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- The opportunity to work for a Great Place to Work-Certified Company
At TP in Greece, we take pride in the commitment to our values: equality, conscious inclusivity and human-centric progress. Growth is not determined solely by our numbers; our most valuable asset is our people.
Find out more!
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Key Takeaways
- Miele seeks fluent Portuguese speakers for its Customer Service team in Greece to enhance exceptional customer experiences.
- Daily tasks include addressing product issues via email, chat, and phone, advising customers, and handling complaints efficiently.
- Ideal candidates should have good English communication skills, prior customer support experience, and a positive attitude.
- Miele offers relocation support, competitive salary, health benefits, full training, and career development opportunities.
- TP in Greece values equality and inclusivity, prioritizing the well-being of its people over just metrics.