Job Overview:
Join us in Greece and work with a global leader in consumer protection and claims services
Join our customer experts’ team that supports a leading extended warranty service provider for consumer electronics and appliances. Grab this opportunity to work with a global leader in consumer protection and claims services, trusted by major retailers and technology brands for fast, fair, and transparent support across devices and everyday products.
What You’ll Do
- Guide & support customers: Communicate clearly and empathetically, using strong listening and questioning techniques to understand needs and explain complex insurance concepts in plain language.
- Resolve issues first time: Proactively address complaints and obstacles, aiming for accurate, timely resolutions.
- Champion customer care: Recognize vulnerabilities or special circumstances and maintain professionalism throughout the claim journey.
- Stay compliant: Adhere to applicable regulations (e.g., FCA for UK, GDPR for EU) and follow all internal quality standards and procedures.
- Own your outcomes: Take responsibility for assigned tasks and deliver correct solutions promptly.
- Work smart with tech: Navigate office software, CRM platforms, and claims systems to assist customers in real time.
- Document precisely: Keep claim and case notes complete, compliant, and up to date while multitasking across systems.
- Keep improving: Participate in ongoing training; stay current on products, regulations, and best practices; and suggest process enhancements.
What We’re Looking For
- Excellent French and good English language skills (spoken and written)
- Great communication skills, active listening, and the ability to simplify complex topics
- Problem‑solving mindset, attention to detail, and accountability
- Comfort working across multiple systems (CRM, claims platforms, office tools)
- Familiarity with regulatory environments (FCA, GDPR)
- Commitment to continuous learning and operational excellence
What We Offer:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
- Competitive monthly salary (14 salaries per year)
- Referral Program: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- Work for a Great Place to Work–Certified Company that fosters diversity
Furthermore, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills while representing one of the biggest brands worldwide. Additionally, you will be part of an organization that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.