Job Overview:
Join our Customer Experts team and make a positive impact by assisting platform members with their purchases in Vinted!
At TP in Greece, in collaboration with Vinted, the largest online international C2C marketplace in Europe dedicated to second-hand fashion., we are seeking individuals with a passion in sustainable living. Join our team in assisting platform members with their online purchases, by selling or exchanging new or second-hand fashion items.
Be part in our commitment to sustainability and social impact and turn every transaction into a happy customer!
What you will do:
- Be the primary point of contact for customer requests, representing Vinted.
- Handle the continuous communication via ticketing and chat with platform members regarding incidents, issues and questions
- Resolve common issues and answer questions self-reliantly based on tools, information, processes, and training provided by our client
- Escalate issues to internal and external stakeholders, depending on issue type and severity and according to documented escalation procedures
What you will bring:
- Excellent Croatian reading and writing skills
- Good English reading and writing skills (B2+ level)
- Strong interpersonal and communication skills
- Service-minded and empathetic, ability to independently support customers
- High proficiency using computers (typing, quickly navigating between various tools)
- Comfortable working for a global company and in an international work environment
- Proven ability to work effectively in a team environment
- Customer Service experience is preferred
What we offer
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
- Competitive monthly salary + 2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- The opportunity to work for a Great Place to Work-Certified Company
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family.
Find out more!
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