Finnish-speaking consumer protection customer experts 

Job Overview:

Join us in Greece, to be a member of our consumer protection customer experts team 

We invite you to join us in Greece and become part of a dedicated customer support team that helps people protect the devices they rely on every day. 

In this role, you’ll be the trusted point of contact for consumers when they need assistance with their device protection plans, claims, repairs, or replacements. You’ll have the opportunity to make a real difference by guiding customers through unexpected situations, providing reassurance, and helping them resolve issues quickly and smoothly. 

What You’ll Do 

• Be a trusted guide for customers: Help people navigate their device protection journey with confidence. Listen carefully, understand their needs, and explain solutions in a clear, simple, and reassuring way. 

• Deliver exceptional customer experiences: Show empathy, patience, and professionalism, especially when supporting customers facing unexpected challenges or urgent situations. 

• Build trust through responsible service: Follow all relevant regulations, policies, and quality standards to ensure every customer receives reliable and compliant support. 

• Use technology to help customers faster: Work across customer support platforms and digital tools to provide real-time assistance and seamless service. 

• Maintain accurate customer records: Keep case information organized and up to date, ensuring a smooth experience for customers throughout their journey. 

• Learn, grow, and improve: Participate in ongoing training, expand your knowledge, and contribute ideas that help make the customer experience even better. 

Why You’ll Love This Role 

Every day, you’ll have the opportunity to help people solve real problems, reduce stress during unexpected situations, and deliver support that truly makes a difference. If you’re passionate about helping others and creating outstanding customer experiences, this is the role for you. 

What We’re Looking For 

• Excellent Finnish and good English language skills (spoken and written) 

• Great communication skills, active listening, and the ability to simplify complex topics 

• Problem-solving mindset, attention to detail, and accountability 

• Comfort working across multiple systems 

• Familiarity with regulatory environments, such as GDPR 

• Commitment to continuous learning and operational excellence 

What We Offer: 

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)) 

• Competitive monthly salary (14 salaries per year) 

• Referral Program: Bring your friends and receive great bonuses! 

• Health care benefits and numerous other discounts 

• Full training by certified instructors 

• Professional growth & development opportunities 

• Special events as well as community & social responsibility initiatives 

• Free online Greek language courses 

• State of the art premises, providing a great working environment with relaxing break areas 

• Work for a Great Place to Work–Certified Company that fosters diversity 

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.