Croatian-Speaking Customer Experts for tobacco products

Job Overview:

Join our Customer Experts team and work with one of the most innovative companies of the tobacco industry

In collaboration with the tobacco industry’s world leader – a pioneer in the design of smokeless products – TP in Greece has set out to deliver a smoke-free future.

Following the release of an innovative smokeless cigarette device, we are currently looking for talent with Croatian language skills to join our customer care team in Athens, Greece.

Our goal is to provide a seamless customer experience to all those who have already embraced smoke-free products, in an effort to actively contribute to the adoption of a healthier lifestyle and mindset.

What you will do:

• Educate users on how to use & take care of their devices
• Provide assistance for new purchases
• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times

What you will bring:

• Fluency in Croatian
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more!

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