Urdu and Greek (bilingual) customer experts

Job Overview:

Are you a fluent Urdu and Greek speaker? Do you have excellent communication skills? Join our Customer Experts team in Athens!

TP in Greece connects customers with the world’s top brands for more than 30 years. We proudly represent the leading global businesses, providing Customer Care, Sales & Technical Support services, as well as Content Moderation for social media. Take a step forward and enhance your career by working with us for the most well-known brands in the world.

What is the job about:

You will be providing customer support services in Urdu via inbound calls, emails or chatting for the biggest telecommunication company in Greece! Acting as the first point of contact for all clients, proactively responding to customer queries that focus on all aspects of the customer experience in their program. Maintains solid customer relationships by handling their questions and concerns with speed and professionalism. Performs data entry and uses software programs. Also, require research skills to analyze problems, then drive e-mail to resolution and to troubleshoot customer problems.

Job details:

• Training is going to be in Greek, 8 hours daily and will last for 1 week.
• The department operates from Monday to Sunday from 09:00 to 21:00.
• You will be asked to work 5 days per week (6 hours or 4 hours per day as per your contract) in rotating shifts and within weekends as well.
• You are going to sign a fixed-term contract the duration of which will be renewed based on your performance.
• We are looking for new employees to stay with us for a long time and that this is not a short-term project!
• Please note that in order for the recruitment process to start, you need to be an EU citizen, or Schengen zone / EU passport holder, or have a Greek residence permit (providing access to work) or a corresponding certificate of electronic submission (formerly known as “blue paper”).

Requirements:

• Excellent communication skills in Urdu (C1+ level)
• Good Greek and English knowledge (B2+ level)
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able in multitasking
• Willing and able to adapt to changes
• Able to work independently and as a member of a team

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

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